We GUARANTEE a 2- to 4-hour response time for network emergencies. If your computer network goes down during the day, in the evening, or on a weekend, you need it fixed immediately. Our response time significantly reduces downtime and employee inactivity. As our client, you can rely upon our guarantee to respond to any crisis within 2 to 4 hours of your call, if not sooner (dependent on the agreed-upon service level).
We always schedule system upgrades and fixes after normal business hours. System upgrades, fixes, and installations can bring down your computer network for several hours, so we only perform these items outside of your peak working time.
Our engineers are certified, seasoned, and qualified professionals with years of industry experience. We require ALL of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions. In addition, our engineers also maintain vendor certifications. You will be hard pressed to find a better qualified team of professionals. No one person can be an expert in all facets of IT; a well rounded team can.
We oversee our client’s networks 24×7 with state of the art monitoring equipment and practices. This enables us not only to identify problems when they occur but also to anticipate and avoid potential problems before they cause damage or downtime.
We GUARANTEE to provide you with the most cost-effective solution to your problem. We understand the importance of keeping overhead and cost to a minimum.
We are big enough to handle any engagement your business requires. Whether it’s building a new network from the ground up, or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As our client, you will have at least two dedicated engineers and web access to our ticketing system that will enable you to be as in formed as you like on the status of our work.
We listen first and offer solutions second. No one knows your business needs better than you, and when you have a problem, the last thing you need is someone to come in and waste time. We’ll work with you to solve your problems efficiently and effectively while keeping you informed.
We believe we can (in most circumstances) offer cost-effective solutions for some/all requirements needed to support an organization’s overall IT environment. Our team provides both full-time, in-house staff as well as part-time staff to work alongside your existing employees to assist with specific roles/needs.
We believe in our team, solutions and the methodologies used to support our growing clients. We stand behind our work at PennComp LLC in a way few other firms will.
