The PennComp Difference

IT Infrastructure Management Houston

PennComp’s experienced IT engineers maintain and monitor from a central network operations center to protect your business data, provide a rapid response, and maximize your productivity.

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” PennComp’s unique and proactive approach minimizes downtime while maximizing workplace efficiency.

Scott Young
President at PennComp LLC

Scott Young

Affiliations

Affiliations

Our Approach

Infrastructure Maintenance & Monitoring

Your need for reliable business performance never rests – and neither should the management of your IT infrastructure. Reliable IT and business systems require constant monitoring and proactive maintenance. 

PennComp dedicates a specific number of hours each month to maintain your computing environment as part of our IT maintenance contract. Your customized maintenance-related tasks are regularly, proactively performed.

PennComp takes a unique approach to IT infrastructure management that draws upon years of collective business and IT experience, including EOS Traction, Lean, and Six Sigma methodologies.

In the event of an issue, our response during business hours is always under 15 minutes for critical issues and almost always within an hour for non-critical issues. Outside of business hours, you have the option of two- and four-hour response times.

Rely on PennComp to help you maintain smooth, functioning technology systems backed by some of the most qualified IT engineers in Houston.

Cloud computing (public and private offerings)

On-premise and/or co-located infrastructure

Site documentation and management of warranties

Continual monitoring and rectification of the network(s)

Internet connectivity and firewall (including frequent firmware updates)

Security monitoring (for example, 24/7 monitoring of failed login attempts)

Data replication to public or private clouds

UPS and backup disaster testing

Daily backup monitoring and efficacy testing of backups

Regular applicable updates of both system and program files

Server maintenance and load-balancing of resources

Live help desk support (Level 3 senior engineers only)

Regular workstation maintenance

Anti-spam and anti-malware monitoring/rectification

Standardized policies and procedures

Email, SPAM, and messaging services

Disaster recovery testing